Frequently Asked Questions

Find answers to commonly asked questions regarding Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i.

The Aulani Resort

Travel Insurance
Hurricane Policy
Website
Resort Information
Disney Vacation Club
Kids Club
Lost & Found
Special Needs
Transportation
Location
Groceries
Meetings
Dining
Celebrations and Special Events
Disney PhotoPass+ Aulani

Rooms and Offers

Check In/Check Out
Amenities for Japanese Guests
Offers and Special Rates

Shopping

Shipping

Payment Information

Disney Gift Cards
Disney Rewards
Refunds and Cancellations
Travel Insurance
Tipping & Gratuities

Travel Agents

Travel Agent Support

PHONE NUMBERS

Guest Information
(866) 443-4763

Vacation Package Reservations
(866) 443-4763

Hotel Reservations
(866) 443-4763 

Resort Activities – Dining, Spa & Excursions
(866) 814-3569
 
Premium Experiences
(808) 674-6200
 
Weddings
(321) 939-4610 

Disney PhotoPass™ Service
(407) 560-4300 

Hotel Operator
(808) 674-6200