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Aulani Resort Phased Reopening and Important Information
  • Aulani, A Disney Resort & Spa is working toward a phased reopening to begin on November 1, 2020.
  • Rooms, experiences, restaurants, amenities and other offerings may be modified or unavailable, limited in capacity and subject to limited availability or closure. Offerings are not guaranteed. View important details.
  • We have taken enhanced health and safety measures. An inherent risk of exposure to COVID-19 exists in any public place where people are present. View important details.
  • There are specific instructions and requirements for all visitors to Hawaii, which may include mandated quarantine or pre-travel testing. View information about these requirements on the Hawaii Tourism Authority website. State requirements are subject to change. Please continue to stay updated on the latest travel alerts leading up to your planned stay. View important details.

Frequently Asked Questions - Check-In and Check-Out

  • A:
    You can check in at any time any time you wish but your room may not be available. It will be ready beginning at 3:00 PM or 4:00 PM on your check-in day, depending on your room type:

    • Standard Rooms and Suites: Available beginning at 3:00 PM Hawaiian time
    • Studios and Villas: Available beginning at 4:00 PM Hawaiian time

    Should you arrive early, you can check in, store your luggage at the Bell Desk and enjoy the beauty of Hawai‘i until your room is ready. Please note that groceries cannot be stored at the front desk or delivered to your room before your room is available. For more information, view grocery FAQs.

    Checkout is by 11:00 AM. If you would like to enjoy a day exploring the Resort and the island of O‘ahu after you check out, you are welcome to store your bags at the Bell Services Desk until you are ready to depart.

    As a convenience, Resort Guests with early or late flights may enjoy access to Luana Lounge, which features restrooms, showers, lockers, dressing rooms and a television. Luana Lounge is located next door to Pau Hana Community Hall on the Ewa Tower end of Waikolohe Valley.

    You can check in at any time any time you wish but your room may not be available.
  • A:
    Express Checkout allows you to check out without having to return to the Front Desk. The credit card you used at check-in is billed for your charges or purchases during your stay, and a copy of your bill will be emailed to you on the morning of your departure.
  • A:
    This complimentary option can simplify the check-in process for you when you arrive at Aulani Resort.

    Use Online Check-In to:

    • Make modifications to your reservation profile before you check-in at the Front Desk so the info we have on file is the most up-to-date—from room location requests to your credit card type and number, billing address, the names and ages of Guests included in your reservation and more.
    • Choose to receive communications from Aulani Resort about your vacation, Disney Resort hotel room, hotel account and Aulani Resort—sent directly to your email address or mobile device.
    • In advance of your arrival, receive your Hotel Account PIN number, which allows you to charge to your room a variety of offerings at Aulani Resort.
    • Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In.


    This complimentary option can simplify the check-in process for you when you arrive at Aulani Resort.
  • A:
    You can arrive at Aulani Resort any time you wish but, unless you arranged for early check-in, your room may not be available. It will be ready beginning at 3:00 PM or 4:00 PM on your check-in day, depending on your room type:

    • Standard Rooms and Suites: Available beginning at 3:00 PM Hawaiian time
    • Studios and Villas: Available beginning at 4:00 PM Hawaiian time

    Should you arrive early, you can check in, store your luggage at the Bell Services Desk and enjoy the beauty of Hawai‘i until your room is ready.

    Please note that groceries cannot be stored at the Front Desk or delivered to your room before your room is available.

    You can arrive at Aulani Resort any time you wish but, unless you arranged for early check-in, your room may not be available.
  • A:
    Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In.

    If you need help, please ask any Disney Cast Member and they will be happy to direct you to the proper location.

    Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In.
  • A:
    Yes. Online Check-In is available for all room types at Aulani Resort. You can use it whether you’ve reserved a standard room, a 1- or 2-bedroom suite, or a 1-, 2- or 3-bedroom Villa.

    Yes. Online Check-In is available for all room types at Aulani Resort.
  • A:
    Yes. Online Check-In is available to members of conventions and groups. Each reservation that’s part of a convention or group will have its own reservation number—which is necessary for you to take advantage of Online Check-In.

    Please note: There are a few groups for which Online Check-In is not available. If you have trouble accessing it, please check with your group contact to see how you should proceed.

    Yes. Online Check-In is available to members of conventions and groups.
  • A:
    No. Room assignments are not provided when you use Online Check-In. You’ll find out your room assignment when your room is ready.

    We will try to honor any request you make regarding room location, although we can’t guarantee that every request can be granted.

    No. Room assignments are not provided when you use Online Check-In.
  • A:
    When you arrive at Aulani Resort to check in, you must provide a valid form of photo identification. Valid forms of identification include driver’s license, government-issued passport, government-issued photo ID or active military ID.

    When you arrive at Aulani Resort to check in, you must provide a valid form of photo identification.
  • A:
    Yes. Disney Vacation Club Members can use Online Check-In when staying at Aulani Resort.

    Please contact us if you have any questions about Online Check-In at (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    Yes. Disney Vacation Club Members can use Online Check-In when staying at Aulani Resort.
  • A:
    If you are experiencing technical difficulties with Online Check-In, you might need to update your browser. Please check to be sure that you have the latest version of your web browser:

    Download Microsoft Edge
    Download Mozilla Firefox
    Download Safari
    Download Chrome

    If you are using the latest version of your browser and you are still unable to use Online Check-In, please call (866) 44-DISNEY or (866) 443-4763 and we will help you check in online. Guests under 18 years of age must have parent or guardian permission to call.

    If you are experiencing technical difficulties with Online Check-In, you might need to update your browser.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 AM and 9:00 PM
Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.

Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module on the right hand side of the page.

  • Value Season – From $484
  • Regular Season – From $504
  • Peak Season - From $579
  • Holiday Season – From $659
Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change
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