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What are the check-in and checkout times at Aulani Resort?
You can check in at any time any time you wish but your room may not be available.It will be ready beginning at 3:00 PM or 4:00 PM on your check-in day, depending on your room type:
- Standard Rooms and Suites: Available beginning at 3:00 PM Hawaiian time
- Studios and Villas: Available beginning at 4:00 PM Hawaiian time
Should you arrive early, you can check in, store your luggage at the Bell Desk and enjoy the beauty of Hawai‘i until your room is ready. Please note that groceries cannot be stored at the front desk or delivered to your room before your room is available. For more information, view grocery FAQs.
Checkout is by 11:00 AM. If you would like to enjoy a day exploring the Resort and the island of O‘ahu after you check out, you are welcome to store your bags at the Bell Services Desk until you are ready to depart.You can check in at any time any time you wish but your room may not be available. -
What is Express Checkout?
Express Checkout allows you to check out without having to return to the Front Desk. The credit card you used at check-in is billed for your charges or purchases during your stay, and a copy of your bill will be emailed to you on the morning of your departure. -
What is Online Check-In?
This complimentary option can simplify the check-in process for you when you arrive at Aulani Resort.
Use Online Check-In to:
- Make modifications to your reservation profile before you check-in at the Front Desk so the info we have on file is the most up-to-date—from room location requests to your credit card type and number, billing address, the names and ages of Guests included in your reservation and more.
- Choose to receive communications from Aulani Resort about your vacation, Disney Resort hotel room, hotel account and Aulani Resort—sent directly to your email address or mobile device.
- In advance of your arrival, receive your Hotel Account PIN number, which allows you to charge to your room a variety of offerings at Aulani Resort.
- Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In.
This complimentary option can simplify the check-in process for you when you arrive at Aulani Resort. -
If I’ve used Online Check-In, can I arrive whenever I want at Aulani Resort?
You can arrive at Aulani Resort any time you wish but, unless you arranged for early check-in, your room may not be available.It will be ready beginning at 3:00 PM or 4:00 PM on your check-in day, depending on your room type:
- Standard Rooms and Suites: Available beginning at 3:00 PM Hawaiian time
- Studios and Villas: Available beginning at 4:00 PM Hawaiian time
Should you arrive early, you can check in, store your luggage at the Bell Services Desk and enjoy the beauty of Hawai‘i until your room is ready.
Please note that groceries cannot be stored at the Front Desk or delivered to your room before your room is available.
You can arrive at Aulani Resort any time you wish but, unless you arranged for early check-in, your room may not be available. -
I used Online Check-In, so where should I go when I arrive at Aulani Resort?
Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In.
If you need help, please ask any Disney Cast Member and they will be happy to direct you to the proper location.
Bypass the check-in line at Aulani Resort and go straight to the section of the Front Desk dedicated to Online Check-In. -
Can I use Online Check-In for any room type?
Yes. Online Check-In is available for all room types at Aulani Resort.You can use it whether you’ve reserved a standard room, a 1- or 2-bedroom suite, or a 1-, 2- or 3-bedroom Villa.
Yes. Online Check-In is available for all room types at Aulani Resort. -
I’m visiting Aulani Resort as part of a convention or group. Can I use Online Check-In?
Yes. Online Check-In is available to members of conventions and groups.Each reservation that’s part of a convention or group will have its own reservation number—which is necessary for you to take advantage of Online Check-In.
Please note: There are a few groups for which Online Check-In is not available. If you have trouble accessing it, please check with your group contact to see how you should proceed.
Yes. Online Check-In is available to members of conventions and groups. -
Is my room assigned when I use Online Check-In?
No. Room assignments are not provided when you use Online Check-In.You’ll find out your room assignment when your room is ready.
We will try to honor any request you make regarding room location, although we can’t guarantee that every request can be granted.
No. Room assignments are not provided when you use Online Check-In. -
What do I need to provide for identification purposes when I arrive at Aulani Resort?
When you arrive at Aulani Resort to check in, you must provide a valid form of photo identification.Valid forms of identification include driver’s license, government-issued passport, government-issued photo ID or active military ID.
When you arrive at Aulani Resort to check in, you must provide a valid form of photo identification. -
I’m a Disney Vacation Club Member. Can I do Online Check-In when I’m using Vacation Points or cash reservations?
Yes. Disney Vacation Club Members can use Online Check-In when staying at Aulani Resort.
Please contact us if you have any questions about Online Check-In at (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.
Yes. Disney Vacation Club Members can use Online Check-In when staying at Aulani Resort. -
Where can I get help with Online Check-In?
If you are experiencing technical difficulties with Online Check-In, you might need to update your browser.Please check to be sure that you have the latest version of your web browser:
Download Microsoft Edge
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Download Safari
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If you are using the latest version of your browser and you are still unable to use Online Check-In, please call (866) 44-DISNEY or (866) 443-4763 and we will help you check in online. Guests under 18 years of age must have parent or guardian permission to call.
If you are experiencing technical difficulties with Online Check-In, you might need to update your browser.