Frequently Asked Questions - Hurricane Policy

If a hurricane warning is issued by the National Hurricane Center for Oahu—or for your place of residence—within 7 days of your scheduled arrival date, you may call in advance to reschedule or cancel your Walt Disney Travel Company Aulani Resort reservation without any cancellation or change fees imposed by Disney.

Guests who booked—or whose travel agents booked—through a third party are subject to the policy of their booking agency.

If you have products and services provided by third-party suppliers included in your vacation—such as airlines, car rental agencies or travel insurance companies—you will continue to be responsible for any non-refundable payments, as well as cancellation or change fees assessed by those suppliers. The policy does not apply to certain special events or dining experiences.

If you have questions or you wish to reschedule your Aulani Resort vacation due to a hurricane warning, please call (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.