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Is there a Lost & Found Desk at Aulani?
The best way to try to track down lost or misplaced items is to report any lost items online.
This process puts into motion a notification and tracking system through Chargerback, which will send you a lost item report number and provide you with updates about your search status.
You can also inquire about lost or misplaced items at the Front Desk located in the lobby. Either stop by in person or dial 0 on your Guest room phone.
Guests under 18 years of age must have parent or guardian permission to call.
The best way to try to track down lost or misplaced items is to report any lost items online.
IMPORTANT INFORMATION ABOUT AULANI RESORT
- Requirements for face coverings at Aulani Resort have recently changed. See face covering requirements.
- Health and safety measures and operational guidelines are subject to change without notice. Learn more.
- Rooms, experiences, restaurants, amenities and other offerings may be modified or unavailable, limited in capacity and subject to limited availability or closure. Offerings are not guaranteed. View important details.
- An inherent risk of exposure to COVID-19 exists in any public place where people are present. View important details.
- Please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Hawaii for international travelers.
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