Is there a Lost & Found Desk at Aulani?The best way to try to track down lost or misplaced items is to report any lost items online.
This process puts into motion a notification and tracking system through Chargerback, which will send you a lost item report number and provide you with updates about your search status.
You can also inquire about lost or misplaced items at the Front Desk located in the lobby. Either stop by in person or dial 0 on your Guest room phone.
Guests under 18 years of age must have parent or guardian permission to call.
The best way to try to track down lost or misplaced items is to report any lost items online.
- Aulani, A Disney Resort & Spa is working toward a phased reopening to begin on November 1, 2020.
- Rooms, experiences, restaurants, amenities and other offerings may be modified or unavailable, limited in capacity and subject to limited availability or closure. Offerings are not guaranteed. View important details.
- We have taken enhanced health and safety measures. An inherent risk of exposure to COVID-19 exists in any public place where people are present. View important details.
- There are specific instructions and requirements for all visitors to Hawaii, which may include mandated quarantine or pre-travel testing. View information about these requirements on the Hawaii Tourism Authority website. State requirements are subject to change. Please continue to stay updated on the latest travel alerts leading up to your planned stay. View important details.