Frequently Asked Questions - Refunds & Cancellations

“Room-only” cancellations must be made at least 5 days prior to your arrival. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.

For a Walt Disney Travel Company vacation package—or if you have booked other components with your room such as flight or car rental—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.

To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

Cancellation and refund policies are subject to change.

Please contact The Walt Disney Travel Company at (866) 443-4763 to rebook or cancel room-only reservations or Aulani Resort hotel packages. We will also process a refund to the original form of payment if a room-only or package payment had been made.

Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages. You will still be responsible for cancellation charges associated with third-party supplier policies.

If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.

• Find your reservation online.
• Call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or
  guardian permission to call.
• Visit any restaurant podium at Aulani, A Disney Resort & Spa.

You should have received a confirmation number when making your reservation. Please reference that confirmation number when canceling or changing your reservation.

If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.

Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.