Frequently Asked Questions - Refunds & Cancellations
Q:How do I cancel a hotel reservation and receive a refund of my deposit?
A:“Room-only” cancellations must be made at least 5 days prior to your arrival. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax.
Q:How do I cancel or modify a dining reservation?
A:If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.
Q:How do I cancel or reschedule a spa reservation at Laniwai – A Disney Spa or Painted Sky: HI Style Studio?
A:If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.
Q:How do I change or cancel an excursion reservation?
A:Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.
Q:How do I change or cancel reservations for activities?
A:Activity changes and cancellations must be requested in person at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.