Skip Navigation
Aulani Resort Phased Reopening and Important Information
  • Aulani, A Disney Resort & Spa is working toward a phased reopening to begin on November 1, 2020.
  • Rooms, experiences, restaurants, amenities and other offerings may be modified or unavailable, limited in capacity and subject to limited availability or closure. Offerings are not guaranteed. View important details.
  • We have taken enhanced health and safety measures. An inherent risk of exposure to COVID-19 exists in any public place where people are present. View important details.
  • There are specific instructions and requirements for all visitors to Hawaii, which may include mandated quarantine or pre-travel testing. View information about these requirements on the Hawaii Tourism Authority website. State requirements are subject to change. Please continue to stay updated on the latest travel alerts leading up to your planned stay. View important details.

Frequently Asked Questions - Refunds & Cancellations

  • A:

    To provide additional flexibility, you may change or cancel your Aulani Resort reservation up to 24 hours prior to your arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees. This is a temporary modification to the Resort cancellation and refund policy and applies to both “room-only” bookings and Walt Disney Travel Company vacation packages. For room-only cancellations made less than 24 hours before arrival (including no shows), a cancellation fee will be charged equivalent to the first night’s room rate plus tax. For Walt Disney Travel Company vacation package cancellations made less than 24 hours before arrival (including no shows), a $400 cancellation fee will be charged. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to these fees.

    This temporary policy applies for stays through May 20, 2021 only. Any stays after this date will adhere to the regular cancellation and refund policy, as follows:

    “Room-only” cancellations must be made at least 5 days prior to your arrival. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.

    For a Walt Disney Travel Company vacation package—or if you have booked other components with your room such as flight or car rental—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.

    To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

    Cancellation and refund policies are subject to change.

    Please contact The Walt Disney Travel Company at (866) 443-4763 to rebook or cancel room-only reservations or Aulani Resort hotel packages. We will also process a refund to the original form of payment if a room-only or package payment had been made.

    Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages. You will still be responsible for cancellation charges associated with third-party supplier policies.

    To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

    To provide additional flexibility, you may change or cancel your Aulani Resort reservation up to 24 hours prior to your arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees.

  • A:
    If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.

    There are 3 ways to cancel or modify your reservation:
    • Find your reservation online.
    • Call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or
      guardian permission to call.
    • Visit any restaurant podium at Aulani, A Disney Resort & Spa.

    You should have received a confirmation number when making your reservation. Please reference that confirmation number when canceling or changing your reservation.

    If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.
  • A:

    If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.

    To contact the spa, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    The cancellation policy is subject to change.

    If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.

  • A:

    Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

    Note: Excursions are operated by independent contractors that are neither agents of, nor supervised or controlled by, Aulani. All excursions are subject to the policies of the operator. Cancellation policies are subject to change.

    Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

  • A:

    Activity changes and cancellations must be requested in person at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 AM and 9:00 PM
Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.

Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module on the right hand side of the page.

  • Value Season – From $484
  • Regular Season – From $504
  • Peak Season - From $579
  • Holiday Season – From $659
Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change
Loading. Please wait ...