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Frequently Asked Questions - Refunds & Cancellations

  • A:
    In order to receive a full refund of your deposit for a “room only” booking—including credit card deposit transactions—notification of cancellation must be received at least 5 days prior to your arrival date. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.

    However, please note that in the case of a vacation package—or if you have booked other components with your room such as flight or car rental—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.

    To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

    Cancellation and refund policies are subject to change.


    In order to receive a full refund of your deposit for a “room only” booking—including credit card deposit transactions—notification of cancellation must be received at least 5 days prior to your arrival date.
  • A:
    If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.

    There are 3 ways to cancel or modify your reservation:
    • Find your reservation online.
    • Call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or
      guardian permission to call.
    • Visit any restaurant podium at Aulani, A Disney Resort & Spa.

    You should have received a confirmation number when making your reservation. Please reference that confirmation number when canceling or changing your reservation.

    If your plans change, we ask that you cancel or modify your dining reservation as a courtesy to fellow Guests.
  • A:

    If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.

    To contact the spa, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    The cancellation policy is subject to change.

    If you must reschedule or cancel your appointment, please notify the spa at least 6 hours in advance to avoid being charged the full service fee. Please inquire regarding large parties, spa packages or group cancellations.

  • A:

    Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

    Note: Excursions are operated by independent contractors that are neither agents of, nor supervised or controlled by, Aulani. All excursions are subject to the policies of the operator. Cancellation policies are subject to change.

    Excursion changes and cancellations must be requested in person at the Holo Holo Tour Desk at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

  • A:

    Activity changes and cancellations must be requested in person at Aulani, or by calling the Disney Reservation Center at (866) 44-DISNEY or (866) 443-4763.

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 AM and 9:00 PM
Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.

Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module on the right hand side of the page.

  • Value Season – From $484
  • Regular Season – From $504
  • Peak Season - From $579
  • Holiday Season – From $659
Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change
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