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Frequently Asked Questions - Travel Insurance

  • A:
    While not required, as part of the trip booking procedure, you'll have the option to add the Travel Protection Plan to your reservation, which provides travel assistance and reimbursement for expenses such as trip cancellation, medical emergencies and more.

    To view the terms, conditions and exclusions, visit http://www.affinitytravelcert.com/docs/DSP01.

    While not required, as part of the trip booking procedure, you'll have the option to add the Travel Protection Plan to your reservation, which provides travel assistance and reimbursement for expenses such as trip cancellation, medical emergencies and more.
  • A:
    The Travel Protection Plan helps protect you and your family for unexpected covered losses from the moment that you step out of your front door until the moment you safely arrive back home. The Travel Protection Plan provides coverage if you cancel or interrupt your Walt Disney World Resort, Disneyland Resort or Aulani, a Disney Resort and Spa package for covered reasons described in the policy such as illness or injury. If you cancel due to a covered reason, the Travel Protection Plan will provide a refund for the prepaid, non-refundable travel package, including the cost of airfare that is scheduled for travel within 14 days of the travel package.

    The Travel Protection Plan also provides coverage for covered losses while traveling, such as trip interruption, trip and baggage delays, baggage protection and medical expense protection (including emergency medical transportation). In addition, the Travel Protection Plan contains non-insurance services for 24-hour worldwide emergency assistance (provided by On Call International).

    Guests must add the Travel Protection Plan to their package reservation and pay the plan cost amount prior to final payment of the package. Note that children who are 17 years of age and under at the time of arrival will be enrolled in the Travel Protection Plan provided that all adults on the reservation have purchased the plan.

    To view the terms, conditions and exclusions, visit www.affinitytravelcert.com/docs/DSP01.

    If you have questions, please call (844) 203-3123 to speak with a representative from Aon Affinity, the program administrator.

    To purchase the Travel Protection Plan, please select the "Add Travel Protection" option when booking your vacation package. Travel Protection may also be added to your reservation by calling Aulani, A Disney Resort & Spa at (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call.

    The Travel Protection Plan can be purchased any time prior to final payment for your trip.


    The Travel Protection Plan helps protect you and your family for unexpected covered losses from the moment that you step out of your front door until the moment you safely arrive back home.
  • Additional Information

    Travel insurance benefits are underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150), under Policy Form series LTP 2013 and applicable amendatory endorsements. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.

    Aon Affinity is the brand name for the brokerage and program administration of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. Aon Affinity Contact Information: 900 Stewart Ave #400, Garden City, NY 11530; 800-842-4084; affinity@aon.com. As an MGA we are acting on behalf of our carrier partner, Arch Insurance Company (NAIC #11150). Arch Insurance contact information: 877-722-1959

Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i

Please call (866) 443-4763 between 7:00 AM and 9:00 PM
Pacific Time for assistance with your vacation.
Guests under 18 years of age must have parent or guardian permission to call.

Seasonal Sample Rate Calendar

Our rates vary throughout the year based on vacation seasons. All rates are subject to availability and may change without notice.

If you decide to change your travel dates, please close this window and then edit your dates using the booking module on the right hand side of the page.

  • Value Season – From $484
  • Regular Season – From $504
  • Peak Season - From $579
  • Holiday Season – From $659
Please note: Per night price is based on a standard room during the dates highlighted, and does not include tax. Prices and availability are not guaranteed, and prices are subject to change
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