Guest Services
Enjoy a variety of convenient services available to Guests at Aulani, A Disney Resort & Spa in Ko Olina, Hawai‘i.
Lost and Found
Did you lose an item during your visit to Aulani, a Disney Resort & Spa? Fill out an online form and we'll help you track down your misplaced item. Aulani Resort uses Chargerback to help track lost and found items.
Please report any lost items online.
EXCURSIONS
Explore the wonders of O‘ahu! To book an island excursion, visit the Holoholo Tour Desk in the lobby or check availability now.
Disney PhotoPass® Service
Pick up a Disney PhotoPass card from one of our Disney PhotoPass Photographers—and let them capture the treasured memories of your Aulani vacation!
ATM
An Automated Teller Machine is located in the hotel lobby for your convenience.
Bell Services
Bell service is available any time of day or night.
Business Events
Aulani Resort features a variety of spaces where you can host a business event.
Car Rentals
Cars, mopeds and motorcycles are excellent options for travelling around O‘ahu on your own.
Check In and Check Out
Find out about our check-in and check-out times, policies and services—and discover Online Check-In.
Concierge Desk
Make reservations for dining, excursions, the spa and more at the Concierge Desk, located in the lobby next to the Front Desk.
Groceries
Discover grocery options at and around Aulani Resort. Plus, learn about the Resort's grocery policies.
Internet
Wireless Internet access is available at no additional charge, both in rooms and throughout the Resort common areas.
Laundry
Laundry services are available for a fee at Aulani Resort.
Mail Services
Send letters, postcards and packages during your stay at Aulani Resort.
Parking
Self-parking is available at Aulani Resort.
Shuttle Services
Please note: Due to COVID-19, the shuttles will have reduced capacity. As a result, Guests may experience longer than normal wait times when waiting for shuttle service.
Discover the ease of traveling between Aulani Resort and other island destinations, including Daniel K. Inouye International Airport (HNL), with convenient shuttle service.
Special Dietary Requests
Select restaurants can accommodate special requests for Guests with food allergies or dietary requirements.
* Rates are subject to change.
SPECIAL OFFERS
Get more Aulani Resort vacation for less with Special Offers on rooms, suites, villas and in-room options to make your stay more magical.