To provide additional flexibility, you may change or cancel your Aulani Resort reservation up to 24 hours prior to your arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees. This is a temporary modification to the Resort cancellation and refund policy and applies to both “room-only” bookings and Walt Disney Travel Company vacation packages. For room-only cancellations made less than 24 hours before arrival (including no shows), a cancellation fee will be charged equivalent to the first night’s room rate plus tax. For Walt Disney Travel Company vacation package cancellations made less than 24 hours before arrival (including no shows), a $400 cancellation fee will be charged. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to these fees.

This temporary policy applies for stays through May 20, 2021 only. Any stays after this date will adhere to the regular cancellation and refund policy, as follows:

“Room-only” cancellations must be made at least 5 days prior to your arrival. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.

For a Walt Disney Travel Company vacation package—or if you have booked other components with your room such as flight or car rental—the required notification timeframe is 30 days or more, with a $400 cancel fee if notice is 29 days or less.

To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

Cancellation and refund policies are subject to change.

Please contact The Walt Disney Travel Company at (866) 443-4763 to rebook or cancel room-only reservations or Aulani Resort hotel packages. We will also process a refund to the original form of payment if a room-only or package payment had been made.

Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages. You will still be responsible for cancellation charges associated with third-party supplier policies.