In order to receive a full refund of your deposit for a “room only” booking—including credit card deposit transactions—notification of cancellation must be received at least 5 days prior to your arrival date. For cancellations made 4 days or less before your arrival date (including no shows), a cancellation fee will be charged equivalent to the first night's room rate plus tax. Failure to check in to the hotel on the scheduled arrival date without prior notice of cancellation or change will be subject to fees equivalent to the first night's hotel rate plus tax.

However, please note that in the case of a vacation package—or if you have booked other components with your room such as flight or car rental—the required notification timeframe is 7 days or more, with a $400 cancel fee if notice is 6 days or less. This vacation package policy applies to 2020 stays only. For stays in 2021 and beyond, the required notification timeframe is 30 days.

To cancel a reservation, call (866) 44-DISNEY or (866) 443-4763. Guests under 18 years of age must have parent or guardian permission to call. If you have other reservations, they will not be cancelled unless you advise us.

Cancellation and refund policies are subject to change.