Update on Aulani Resort Operations
May 12, 2020
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Members, Guests and employees remain The Walt Disney Company’s top priority. In line with direction from health experts and government officials, Aulani, A Disney Resort & Spa is currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.
Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations or purchases and provide applicable refunds.
Our focus remains on the health and safety of the entire Disney community, including the well-being of the Cast Members who are caring for and securing the Aulani Resort during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well. Learn more about these measures
For Disney Vacation Club Members and Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 1, 2020 and later. As always, Members and Guests are able to modify these bookings if Aulani Resort opens before or after that time.
Resort Rooms and Packages
For upcoming reservations booked through the Aulani Resort website or The Walt Disney Travel Company, call
(866) 443-4763 to reschedule reservations to a future date. To provide additional flexibility, we are waiving all Disney-imposed change and cancellation fees up to the date of check-in for these impacted reservations, as well as those rescheduled reservations with arrivals through June 30, 2020.
Please contact The Walt Disney Travel Company at (866) 443-4763 to rebook or cancel room-only reservations or Aulani Resort hotel packages. We will also process a refund to the original form of payment if a payment had been made.
If you did not book through Disney directly, please contact your travel professional. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
Disney Vacation Club Members
Disney Vacation Club will automatically cancel any reservation scheduled for arrival during any closure. Members do not need to cancel the reservation online or contact Member Services. In light of the unusual circumstances and to provide more flexibility, Disney Vacation Club will return Points to the current Use Year without placing them into holding. Please view temporary updates to our cancellation policy
As we anticipate high call volume in the days ahead, we encourage you to use the Disney Vacation Club website
for general information—and we ask that you contact Member Services only if you need assistance with an existing reservation. Any Member who would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool